Support

We're here to help. Reach out any time and we'll get back to you within 2 business days.

Contact Us

Email: workyemulatu@gmail.com

Phone: +1 (240) 510-8671

Mailing Address:
Workye Tekle
Silver Spring, MD 20901
United States

Hours: Monday–Friday, 9 AM – 5 PM ET

Frequently Asked Questions

How much does Fidel cost?

Fidel is $5.99 per month. You can cancel anytime from your account settings.

How do I cancel my subscription?

Go to the account/billing page inside the app, or email us at workyemulatu@gmail.com and we'll process your cancellation. You'll keep access until the end of your current billing period.

Can I get a refund?

Subscriptions are non-refundable in general. For exceptional circumstances (billing errors, service issues), contact support within 7 days of the charge.

What devices does Fidel support?

Mobile app is coming soon for iOS and Android. Sign up at our website to be notified on launch.

Is Fidel suitable for children?

Yes — Fidel is designed for learners of all ages 13 and older. Parents may supervise younger learners.

How do I reset my password?

Use the "Forgot password" link on the sign-in screen, or email us for assistance.

Having a technical issue?

Email us with your device type, app version, and a brief description of the problem. We'll respond within 2 business days.